Shipping policy
All orders are processed and shipped within 1-3 business days. Orders are not processed on weekends or holidays.
Order processing times may be delayed by a few days during holidays, launches, limited-edition releases, or other times when we’re experiencing a high volume of orders,
Please allow additional days in transit for delivery. If your order’s shipment is delayed significantly, we will contact you via email to notify you.
Potential Delays and COVID-19
The health and safety of our employees and customers is our top priority. We’ve redesigned our order fulfillment center to comply with government recommended social distancing and personal protective equipment guidelines.
We will notify you when your order is shipped or if we foresee any issues with fulfilling your order.
Shipment Confirmation & Order Tracking
After you’ve placed an order, you will receive an order confirmation email. At this stage, please allow time for order processing.
You will then receive a shipment confirmation email notification once your order has shipped (within 1-3 business days). The shipping confirmation email will contain your order tracking number. Please allow up to 24 hours for this tracking number to become active.
USPS Tracking Page: https://tools.usps.com/go/TrackConfirmAction_input
Domestic Shipping Rates
$12 Flat Rate Shipping is available on all orders shipping to addresses within the continental United States.
In-Store Pickup
You can skip the shipping fees and waiting time with free local pickup at our Christiansted store. When placing your order, select “Local Pick Up” at checkout, and your order will be ready to pick up within 1-3 business days.
We will send you an email confirmation when your order is ready, along with instructions. You can pick up your order anytime between 10 am and 5 pm Monday to Saturday. Please have your order confirmation email with you when you come to collect your order.
International Shipping Rates
We provide international shipping to the following countries: Canada.
If you’re using calculated shipping rates, let customers know:
International shipping fees will be calculated and displayed at checkout.
Your order may be subject to import taxes, duties, or VAT, which are applied to your order when it reaches the destination country. All fees imposed are the responsibility of the customer. RJS Handmade Designs is not responsible for these charges.